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Application Support and Managed Services

Zaptas has been enabling customers to focus on their core competence while providing them state of the art application management services. We continue to reinforce the trust placed on us by our clients that we are the partner of choice for business solutions due to our value based approach, culture, partnership model, people, best-practice approaches, industry expertise, technological competence and delivery methodology.

Our consultants have vast experience of leading complex and challenging template rollouts across multiple geographies. A “highly prepared” approach, controlling the template approach, high degree of process and object reusability, system sanitization, applying the best practices across countries, minimizing country specificity, integrating cultures and teams from diverse locations, mobilization of teams and knowledge retention & building are some of our key strengths.

ZAPTAS is committed to maximizing the cost savings, not just by our “Global Delivery Model”, but by showcasing the productivity part and the reusable assets that are built during the engagement and also the available tools.

A seamless transition of applications (from Legacy to SAP) by efficient training models, “pilot implementation” approach, effective change control mechanism and a disciplined program and project management methodologies are some of our differentiators.

Our domain experts provide user support, Technical support & functional support.


Zaptas consulting services have enabled our customers to develop quick, agile and innovative processes that helped them lower cost, reduce risk, achieve objectives, expend operations and evolve with ever-changing business requirements, industry trends and market demand. Our consultants leverage a broad range of advanced knowledge in developing and implementing SAP solutions

If you have some idea in mind or you are thinking of applying technology in a unique and interesting way and you are not sure whether the concept is feasible, our consultants can hold a feasibility study and assist you with technical advice, investigation and assessment resulting in a feasibility report to provide you with a clear vision of how this solution can be used to meet your business objectives or gain a distinct advantage over competitors. Together we can build strategic partnership and either work with your business units and IT department to implement this solution or provide you with a turnkey project from strategy and management to complete development process

Get More From Less Efforts

Our IT Strategy and Transformation Solutions are designed to help you increase the value of your IT department provides to the enterprise. We help you to identify, articulate and gain executive management consensus and work with you to define the right alignment between IT and business. Once alignment is reached, we can help in identifying opportunities to improve IT efficiency and effectiveness and create blueprints to set the strategy and transform it

Better alignment between IT and business

We help you to integrate IT strategy with business strategy which will increase the value of IT offerings to the enterprise through greater innovation, risk management and operational integration.

Enhance IT credibility

Raise the credibility of IT throughout the organization by consistently delivering on-time and on-budget projects, meeting service level agreements and contributing to financial performance.

Technical Functional Upgrades

Zaptas consultants come with a rich experience of leading multiple upgrade assessments followed by execution of the upgrade projects. As part of the upgrade assessment, our methodology focuses beyond technical objects and the effort estimation. The assessment is extended to leveraging the new system effectively by using of best practices, thereby minimizing the on-going support costs. Zaptas methodology revolves on:

  • Study
  • Analysis
  • Propose
  • Implement
  • Measure
  • Support

An analytic study is performed to understand the as-is system to the extent of customization, business processes implemented, interfaces, criticality, complexity, stability and the system maturity. After analysing the existing landscape and the requirements, business benefits that the customer is looking at from the upgrade, the roadmap is proposed. System health checks, adherence to the standards and effective usage of the system is measured after the upgrade. A detailed report on the “low hanging fruits” with the benefits is provided to the customer.

Zaptas believes in true partnership. While the focus is to have a successful upgrade, equal focus is given on sharing the know-how with the customer. End of the upgrade, we expect our customers to know on how the program is handled completely, sharing our experiences with them on day to day basis.

Business Process Re-engineering

The Business Process Management and re-engineering (BPM/BPR) can give you a sustainable advantage by helping you to identify your business cost and improve your understanding of company wide expenses to reveal problem areas so you can eliminate bottlenecks and wasteful activities.

We study the current process and provide a GAP Analysis with best practices used in your respective vertical by other organizations. It helps you to improve your business process, reduce the process cost and eliminate the risk. During the due diligence and assessment phases, major emphasis is given to understand if the risks are anticipated well. Based on our experience and real time problems faced, our consultants have come up with a methodology to conduct the due diligence and assessments with a defined entry & exit criteria for each of the phases.

Zaptas is confident of adding tremendous value and appraising customers of potential risks, if any, towards the end of the detailed study

  3. SAP BI & BO